Exchange and return

Exchanges and Returns

Not satisfied with your purchase, or is the item damaged or defective? Here you will find the conditions for returns, exchanges, and refunds:

Cancellation
Once an order has been placed, it can no longer be canceled.
Please contact customer service to request address or product changes before your order is shipped to avoid inconvenience.
Refunds are only issued in the form of store credit or vouchers.

Exchanges
To request an exchange, please visit this link and follow the instructions:
https://ultimate-gainz.com/apps/ultimategainz-returns. You will need your order number and the email address used when placing your order.

Conditions for exchanges:

• You can request an exchange within 30 days of completing your order.

• Exchanges are accepted for incorrect, missing, or damaged items.

• A 10% exchange fee will be charged if you keep the original item.

• Exchanges for more than 3 items will not be processed.

Refund Policy
Approved refunds are only issued as store credit.

Follow the online instructions to start the refund process and make sure you have your order number and purchase email at hand.

Conditions:

• Refund requests must be made within 30 days of order completion.

• Refunds are accepted for incorrect, missing, or damaged items.

• A 10% restocking fee will be deducted from the refund amount if you keep the original item.

• Refunds for more than 3 items will not be processed.

Photo Documentation
Please provide the following photos:

1. A full image of the product.

2. A clear image showing the defect.

3. Product Tag showing other details like Size

In order for your refund/ exchange to be accepted, the item(s) must satisfy all of the following requirements: 

• Order not older than 30 days after fulfilment date
• RMA of not more than 3 Items.
• Right exchange reason with the right image format must be followed.